Field Service Engineer – East Coast

Full Spectrum Lab Services from CBRE is continuously seeking highly-skilled, motivated, and customer-focused professionals to join our industry-leading multi-vendor Field Services Organization throughout various locations in the U.S.

Overview:

Full Spectrum Lab Services from CBRE comprises highly skilled, motivated, and customer-focused professionals who are technical experts with various chromatography instrumentation manufacturers. We support various industries, such as Forensic, Environmental, Pharmaceutical, and Government.

Responsibilities:

• Installation, performance maintenance, troubleshoot, and support on equipment such as Agilent, Waters, Shimadzu, and Dionex product suites (HPLC, GC, GCMS, IC, LC/MS).
• Establish and maintain collaborative relationships with external and internal customers ensuring their success.
  Manage customer expectations by communicating work performed and providing a follow-up plan if needed.
  Ensure customer compliance regulations are followed.
• Deliver system-level training at customer sites.
• Manage service inventory according to Full Spectrum Analytics policies.
  Issue work orders daily to document work performed.
• Maintain sound knowledge regarding technology and customers’ application demands.
• Work with the Sales team to identify future business development opportunities and needs for service contract sales.
• Ensure quality system procedures and Health & Safety standards.

Qualifications:

• BA/BS degree in the scientific industry (electronics or chemistry, or similar) or 3 to 5 years of work experience in a lab setting or instrument manufacturer.
• Installation & various repair/maintenance services on analytical instruments, in-house, or on customer site.
• Ability to perform effective system-level troubleshooting.
• Understanding of the scientific application workflow along with the scientific software systems.
• A valid Driver’s License in good standing is mandatory.

Competencies:

• Must possess a strong customer focus.
  Interpersonal savvy communication with different expertise levels appropriately and change your approach to meet customers’ needs.
• A personal sense of integrity and trust.
• Practical time management skills.
• System-level approach to problem-solving.
• Analytical mindset with a strong drive to resolve open issues.
• Excellent verbal and written communication skills.